Πολιτική αποστολής

At Zenmaya Collective, we're committed to delivering your conscious lifestyle products with care and transparency. This policy outlines our shipping practices, timelines, and what to expect when you order from us.

Shipping Timeline
Standard Delivery: 8-14 business days from order confirmation
Processing time: 1-3 business days
Transit time: 7-11 business days
Tracking information will be sent to your email once your order ships

Please note: Business days exclude weekends, public holidays, and peak season periods (Black Friday, Cyber Monday, holiday season).

Shipping Regions & Rates
We currently ship to Internationally.

Order Processing
Order Confirmation: You'll receive an email confirming your order within 24 hours.
Processing: Orders are processed Monday-Friday, 9 AM - 6 PM [specify timezone]. Orders placed on weekends or holidays will be processed the next business day.
Shipping Notification: Once shipped, you'll receive tracking details via email to monitor your package's journey.

Tracking Your Order
Track your shipment using the tracking number provided in your shipping confirmation email.
Allow 24-48 hours after shipment for tracking information to update.
For tracking assistance, contact us at support@zenmaya.life.

Delivery Delays & Force Majeure
While we strive for timely delivery, certain circumstances beyond our control may cause delays, including but not limited to:

Force Majeure Events:
Natural disasters (earthquakes, floods, hurricanes, pandemics)
Acts of war, terrorism, or civil unrest
Government actions, trade restrictions, or customs delays
Labor strikes or transportation disruptions
Severe weather conditions affecting logistics networks

Operational Delays:
Customs clearance procedures and inspections
International trade policy changes or tariff implementations
Carrier capacity limitations during peak seasons
Address verification issues or incorrect shipping information
Remote or restricted delivery areas

Our Commitment: If your order is delayed beyond the estimated delivery window, we'll proactively notify you and provide updated timeline information. Zenmaya Collective is not liable for delays caused by force majeure events or circumstances beyond our reasonable control.

International Shipping
Customs & Duties: International customers are responsible for all customs duties, taxes, and brokerage fees imposed by their destination.